FREQUENTLY ASKED QUESTIONS

General

iflix is an internet TV service with more content that you can poke a stick at. We know this, for you cannot poke a stick at tens of thousands of hours of content. We stream top quality TV shows and movies over the Internet for a teeny tiny periodic access fee. You can watch those shows on any of 5 devices per membership. You even get to choose the devices and we are working hard so that you can download shows to your preferred device to watch later. We are a gemini.

Let's play.

Currently, iflix is available in Malaysia, Philippines and Thailand. But don't despair, we're working on bringing iflix to more countries soon. Available TV shows and movies may vary by location and will change from time to time.

Complete seasons of hundreds upon hundreds of top TV shows and a large boatload of great movies from the US, UK, Australia, Malaysia, Hong Kong and Korea, and other magical foreign lands. There's tens of thousands of hours of content available online for you to stream instantly via almost any device that connects to the interwebs. Go ahead, pause, rewind, fast forward or replay as often as you like. No ads, just the good parts, whenever you are ready. Click HERE to start browsing our library. Or check the to see if yours are supported by iflix.


Getting Started

iflix is available on your phone, laptop, tablet, TV. You name it!

For those of you who can’t sit still, simply download the iflix app on the Google Play Store or Apple App Store and enjoy iflix on your mobile/tablet.
Prefer binge watching on a slightly bigger screen? Just go to iflix.com on your laptop/PC!

OR...

If you like your TV shows & movies reeeally big, you can even watch iflix on your TV ­- just add HDMI or Chromecast.

We try really hard to make our technology as top­notch as possible. And on top­notch devices, this top­notch technology sings like a pretty little bird.
Make sure you meet the following requirements or your mileage may vary:

Apple devices: iPhone 5 and above, iOS7 or later
Android devices: 4.3 and above

PCs: Windows 7 and 8
Mac: OSX and above
Supported browsers: Chrome 40+, Firefox 36+, Safari 7+ and IE11. (Do people still use Internet Explorer these days? Bless 'em)

Some browsers may require Silverlight to be installed. It’s easy. Just click “install”.

Unfortunately, no. Sorry, homie.

Joining iflix is a no-brainer. Because we made it really easy for you. And on top of that, we're pretty generous too. For starters, you get to try us out for FREE by starting on your 30-day trial. Just:

  1. Go to iflix.com.
  2. Click [Start Your FREE one month trial!]
  3. Agree to play by the rules (Terms of Use & Privacy Policy)
  4. Choose to sign up with Facebook or Email
  5. Create your password and...
  6. You're in. Let's play
For Facebook:
  1. Login to Facebook when prompted.
For email:
  1. Enter the required information.
  2. You're in. Let's play

Et voilà, let's play!

Et voilà, let's play!

We offer new iflix members an opportunity to try us for free for 30 days.

Get unlimited access to our huge library of TV shows and movies and stream directly on your smartphone, tablet and laptop.

The best part? No payment details required to sign-up! Because great entertainment shouldn't be complicated. SIGN-UP now.
Let's Play.

EVERYTHING! During the free trial period, you will be able to access all the content on iflix – just like our regular subscribers.
Now isn't that cool?

Leaving already? :( That's okay. We're pretty sure we'll see you again real soon. To sign-out, just navigate your way to the homepage, head to the menu bar on the top left. Click on your profile name and you should see a logout option. Then, just erm... log out.

Installing Silverlight is necessary in order to run iflix on your web browser. It'll only take a few minutes, so don't get antsy.

There are two easy ways you can install Silverlight.
First, you can visit the Silverlight website HERE and download the plugin. The site will guide you through both the download and installation process.

Secondly, you can download and install Silverlight if you are prompted WITHIN iflix.
Choose your preferred browser and follow the installation instructions below to install the Silverlight plugin. It's super simple.

Mac

  1. On a web browser, go to https://play.iflix.com and login.
  2. Click on any TV show or movie to play.
  3. When prompted to install Silverlight, click Install Now.
  4. Click Save File.
  5. Double-click Silverlight.dmg in Downloads and play along to the music.
    • For Safari, the Downloads menu is in the upper right-hand corner of the browser.
    • For Firefox, Downloads is a separate window located in Dock.
    • Here's a little tip: If you have trouble locating the download folder, press Command + J to bring up the Downloads section in your browser.
  6. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  7. Click Open on the pop-up menu.
  8. Click Open when prompted with "Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it?" Opening Silverlight.pkg will always allow it to run on your Mac.
  9. Follow all the following prompts to complete installation.

Windows

Firefox
  1. On the Mozilla Firefox browser, log in to https://play.iflix.com.
  2. Select any TV show or movie to play.
  3. Select Install Now.
  4. Select Save File.
  5. Double-click (or double-tap on touchscreen devices) Silverlight.exe from the Firefox Downloads window.
    If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
  6. Select OK if prompted by the “Open Executable File?” window.
  7. Select Run if prompted by the “Open File – Security Warning” window.
  8. Select Install Now.
  9. Select Close.
  10. Close and re-open your browser.
Internet Explorer
  1. On the Internet Explorer browser, log in to https://play.iflix.com.
  2. Select any TV show or movie to play.
  3. Select Install Now.
  4. Select Save File.
    If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
  5. Select Run when prompted by the “File Download - Security Warning” window.
  6. Select Run when prompted by the “Internet Explorer – Security Warning” window.
  7. Select Install Now.
  8. Select Close.
  9. Close and re-open your browser.

Just like installing Silverlight, making sure that Silverlight is enabled is also necessary in order to run iflix on your web browser. If you have not yet installed Silverlight, please click here (Step-by-step guide on how to install Silverlight). Once installed on your computer, you can proceed with the following to enable Silverlight in your browser:

Firefox

  1. Click the Tools drop down menu and select Add-ons. This will open the Mozilla Firefox Add-ons Manager.
  2. Select Add-ons.
  3. Choose Plugins.
  4. If it’s disabled, click Always Activate.

Internet Explorer

  1. Press the Alt key on your keyboard.
  2. Click the Tools menu at the top of the browser window.
  3. Select Manage add-ons.
  4. Choose Toolbars and Extensions from Add-on Types.
  5. Select All Add-ons from the dropdown menu.
  6. Click on Microsoft Silverlight. If disabled, click Enable.

Safari
Safari does not disable plug-ins, so you shouldn’t have any issues!

In short, Fast wins. Faster wins more. Typically we require at least some form of broadband, but the flavour you rock is the flavour we'll cop. We try to ensure that even on lameband you will have a great experience. Of course, faster is always going to be better, but we should have you covered, so long as you pay them bills.


Using iflix

No. That's all :)

Click HERE to start browsing our library.

YES. No Internet? No problem! You can now continue watching iflix even when you're offline with our 'Download & Watch Offline' feature (Only available on the iflix Android app for mobile/tablets)! Here's how:

  1. Make sure you are connected to the Internet.
  2. ­Locate THIS icon Download and Play
  3. on the show you want and click that sucker.
  4. Pick your preferred resolution.
  5. You can download a MAXIMUM of 10 shows in total (TV episodes and movies) per device at any one time
  6. ­ It’s yours for 7 days after downloading and/or 48hrs upon viewing, after which it self destructs. But don't worry, there's unlimited re­downloads available!

You can create a customized list of TV shows and movies to watch later as you're browsing our catalog. Sort of like 'Bookmarking' a page on the internet, or putting a Post-It note on a page of a book you're reading.

To add TV shows and movies to your list, just locate and click on the "+" icon.

To find back and go through your list again, just do the following:

  1. Sign in to iflix.
  2. Click on "Playlist" on your Menu Bar.

You can now view all shows and movies that you've marked earlier.

And then Let's Play.

Some things are too good not to be on repeat. To access your viewing history, you'll just need to do the following:

  1. Sign in to iflix.
  2. On the Menu Bar, click "Watch History."

You can now view a list of shows and movies that you've recently watched. Replay away, my friend!

You can find all kinds of fun stuff under the "Kid's Section" on iflix! Everything from cartoon shows to even the latest animation films. All content are of course, appropriate for kids 12 and under. Mom and Dad, we've also got Parental Controls. You're welcome!

Parental Controls allow you to manage what your children can and cannot watch on iflix.

iflix has grouped its TV shows and movies into 4 ratings categories:

  • Little kids - For children of ALL ages. Themes and elements of programs under this rating are specifically designed for a very young audience, including children from ages 2-6.
  • Older kids - For children ages 7 and up. Themes and elements of programs under this rating may include mild fantasy, violence or comedic violence. May not be suitable for very young children.
  • Teens - Parents strongly cautioned. Contains one or more of the following: intensely suggestive dialogue, strong coarse language, intense sexual situations, or intense violence. May be unsuitable for pre-teens under the age of 14. Parental monitoring is advised.
  • Adults - Restricted. Contains adult materials including hard language, tough violence, nudity within sensual scenes, drug abuse or other elements, or a combination of some of the aforementioned.

You can activate Parental Controls by doing the following:

  1. Sign in to iflix.
  2. Head to your Menu Bar (it's that thing on the top left corner with the three lines), click on "My Account."
  3. Under "Profile", select "Set Parental Controls."
  4. Create or enter a PIN and submit.
  5. Select your preference as to which ratings categories you wish to allow your kids to watch. DONE!

You can connect up to 5 devices and stream up to 2 at the same time, as long as their operating systems are supported by iflix.

If you want to register a 6th device, tough luck... you can't. Joking! (Well, actually we're not) You need to remove 1 device that is registered to make way for the new one you intend to connect.

Check out the here.

Simply play a TV show or movie on your chosen compatible device and leave the rest to us! Our systems will automatically detect your favourite devices and remember them accordingly. You won't need to lift a finger – it's that easy.

Deregistering one of your iflix-compatible devices is an extremely easy process. Just make sure that you:

  1. Sign in to iflix.
  2. Click "My Account."
  3. Click "Administer Devices."
  4. Choose the device you want to remove and hit "Remove."
  5. Confirm your selection in the pop-up box that appears.

They're sometimes small and sometimes large. The total size of a TV show or movie varies from title to title, depending on the length of the episode or movie and depending on the quality at which you stream. The better the quality of your connection, the better the quality of stream we will jam down your pipe. As a rough benchmark, a 90 minute movie will require approximately 700MB (Megabytes).

If you are concerned with your data usage limits, we suggest you consult with your ISP (Internet Service Provider) or Mobile operator to determine your data allowance and whether it is appropriate to use with the iflix streaming service.

Our content is updated every month, or every week, or sometimes every day if we feel fancy, so you'll never have to watch the same thing twice (unless that's how you roll). Our aim is to be continously more awesome by continuously adding value to your continuous iflix subscription.

Click HERE to start browsing our library.

Patience you must have, Yoda. Our team is working hard to make this happen for you. Stay tuned!


Account & Billing

We accept payments via credit card, debit card and online banking.We also offer codes, stored value cards. We don't take payment in kind, unless the kind is of the holiday kind. And even then only occasionally and at our discretion. Your payment method can be changed at any time through the My Account section of the website. If you’d like a little more detail regarding payment options and methods, please refer to our FAQ section.

Ok, don't panic. It happens even to the best of us. To retrieve your forgotten login email, please contact support@iflix.com.

If you'd like to change your iflix login password, first make sure you have another password and then just follow these steps:

  1. Sign in to your account on the iflix website with your current email address and password.
  2. Click on My Account.
  3. Click on Change Password under Profile.
  4. Fill in the required details and click Reset Password.

Or for quicker access, head on to My Account.

Click on any of the emails we've sent you. Go aaaaall the way down to the bottom of the email. Locate and click the "unsubscribe" link. Please note that you can only unsubscribe from certain emails. The other emails? Yup, they're still gonna go through. Unless you unsubscribe to iflix (which we hope you won't)

Losing a device is always a bummer. If the device you use to watch iflix is lost or even worse... stolen, and if you see suspicious activity on your account, please CONTACT US immediately. All account activities are only stored for a limited time, so it's important that you contact us as soon as you realize something is wrong.

If you suspect someone has opened an iflix account without your consent with your payment information, or if you do not recognize charges coming from iflix, please CONTACT US immediately.

At iflix, we take fraud and identity theft very seriously. We can immediately cancel the fraudulent account, and at your request, also block any further charges to your credit card. That's right, we got your back!


Payments

Wanna pay to play? We’ve got you covered two ways:

  1. Sign up with iflix using your credit card / debit card
  2. Sign up with iflix through online banking

For now, Philippine subscribers only have the option of paying through credit card. If you’re in Malaysia, you can choose which option suits you best! Unfortunately, we can’t accept any check payments so put your checkbook away!

Good news ladies and gents, any international bank is acceptable! Just make sure your card has the “Mastercard” or “Visa” logo on it and you’re good to go!

Online banking (via Financial Process Exchange) is our coolest payment feature. If you’re lucky enough to live in Malaysia, you’ll have this option available to you. You’ll find it at the following Malaysian banks: Affin, Ambank, CIMB, Hong Leong, Maybank, Public bank and RHB.

And don’t you worry, friends in the Philippines! We’re working tirelessly to make this option available for you guys real soon!

Commitment's a big step, sure, but we’re in it for the long haul with you. You could be with us just a month at a time (even if you and I both know it’ll go by all too quickly). Or you could go for a full year of pure entertainment bliss. Either way, credit cards / debit cards get you the option of subscribing ANNUALLY or MONTHLY if you prefer to pace yourself. Online banking requires your full commitment because it’s only up for ANNUAL subscriptions. Choose as your heart desires.

If iflix has you wanting more from the get-go, you won’t be able to subscribe until you’re notified that your trial subscription is ending. At that point, you’ll get an email from us on how to get full access. Our advice: enjoy the trial until it expires!

There are no hidden charges! If you get through the trial and decide that you don’t want to subscribe just yet, your account will remain inactive. This means you’ll be able to log on to iflix but you won’t be able to watch content ☹. On a positive note, you can always just sign up when you’re ready!☺


Troubleshooting

You’re having video playback problems? Binge-watching came to a screeching halt? No worries, we’ll help you get through it.

Some tips:

  1. First, we'll need to see if there's something up with your connection and/or your player and we can't do that unless you PLAY. First, play another iflix tv show or movie on your laptop. If that works, see if you can still play a video when you connect to a different network. And if that works, try streaming other videos and see how that pans out.
  2. Have you been keeping up with the latest version of iflix? Be sure that your app has been updated to the latest version – that’s currently 1.1.10 for Android and 1.1.2 (32) for iOS. That might just work out all the kinks.
  3. If all else fails, give our specialists a holler at support@iflix.com. They’re going to need your sign-in email and screenshots of your “About” page in the “My Account” menu. Plus, go ahead and send them the make and model of your device too. Never hurts to be specific!