1. Introduction

Welcome to La Famiglia. This super wordy document that you’re about to read is known as our Privacy Policy. It tells you all about our policy regarding the information that we collect, use, disclose and transfer, including your personal information, by the iflix family of companies ("iflix"). That’s right. It is full of legal sounding things that are important and occasionally entertaining personal anecdotes of this copywriter that are not. Unless they get edited out by lawyers or management. Hopefully we get some through the gatekeepers for your enjoyment. Shall we get into it? Let’s play!

We respect your rights to privacy as much as we respect your rights to like Nicolas Cage as an “actor”, under the laws of the country of the iflix company controlling your personal information. It’s a free country, that country of yours, so the inappropriate underwear is cool – but free your information will not be, Yoda. That’s right, locked down like a pair of finger cuffs; we will manage your stuff the way we are legally supposed to. We comply with all of the requirements under the relevant data protection and privacy legislation because we have to. If you need tips, tricks, general advice, your horoscope or detail on what we are doing with all your secrets, see the “Contacting Us” section below. But remember, if you wanna come to the party, you gotta play by the rules, homie. So by using, visiting or browsing the iflix service, you accept and agree to our information practices described below. Even the bits you don’t like. We went to a party once where a guy turned up with a bowl of dip, a hose and a large fan. It didn’t end well and many didn’t like it. But we laughed. Oh, we laughed.

When we use the term "personal information" in this Privacy Policy, we’re referring to information that can be used to distinctively identify or contact you. Non-personal information is information that cannot be traced back and directly associated to you. We may collect, use, transfer and disclose non-personal information for any purpose, because no one will know it’s you anyway and no one will judge, just like when you are on holiday. Bali, February 2008 – we are looking at you.

2. The Information We Collect

When you decide to join the iflix party, we will receive and store and collect and hoard information about you. We place it in small electronic boxes. We admire it, but tell no one. From time to time, we peer at the insides of those boxes, before quietly slamming said box shut again. These weird boxes that started as a humorous metaphor then went too far will include information such as:

If you don’t give us your personal information described above, some or all of the following may happen:

3. How We Use The Information

Here’s the part where we explain to you how all that information you’re providing us will be put to good use. The stuff we collect from you will be to provide, analyze, administer, minister, enhance and dance and personalize our services and marketing efforts for you and others and the whole wide world, including to process your registration, your orders and your payments, and to communicate with you on these and other topics in accordance with the prevailing data protection and privacy legislation of the relevant countries we are operating in. And therein ends this Privacy Policy’s longest sentence with eight occurrences of the word “and”. That’s eight coordinating conjunctions, grammar nerds. Eight, I tell you! For example, we may use the information we collect for purposes such as:

We may use information on a holistically random or anonymous basis. That basically means your information plus others’ information equals something that doesn’t look like anyone’s but works for everyone. We call it the “information cocktail”. For example, we use consumption behavior, as well as commentary and reviews, on an aggregate or anonymous basis, to give you more relevant recommendations as well as other users. All these information may be used to create an information cocktail for a variety purposes not explicitly set forth in this policy. But it will certainly be delicious.

4. How We Share The Information

5. Cookies and Internet Advertising

We and our service providers use cookies to make the pain go away. We also use cookies of the internet flavour, along with other technologies (such as web beacons, not bacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return (welcome back, btw), to provide and analyze our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising or a new three piece suit, Giovanni. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use. If it’s pain you need help with, see below.

5.1 What are cookies?

According to Wikipedia, cookies are a small, flat baked treat. According to iflix, cookies are happiness. On the internet and in the context of our Privacy Policy, Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are generally inedible, but they are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

5.2 Why does iflix use cookies?

We and our service providers may use the following types of cookies:

  • Essential cookies: These cookies are mostly chocolate chip. If technical or internet based, these cookies are strictly necessary to provide our website or online service. For example, we or our service providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service and justice for all.
  • Performance and functionality cookies: These cookies are either high protein, low carb or contain oats, which mean they are not essential, but have some value. In a technical sense, this kind of cookie helps us to personalize and enhance your online experience with iflix. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up, which would be really annoying). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the iflix service so that we can, again, enhance that data and personalize our website and service and conduct market research. Coordinating conjunctions rule once more. Deletion of these types of cookies will result in limited functionality of our service which would suck for everyone. So don’t delete them unless you really want to.
  • Advertising cookies: These cookies are artisanal baked goods, work in cool offices, create stuff and probably have tattoos. In a technical sense and in relation to the iflix service, these cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you, both on and off our website. These types of ads are called “Interest-Based Advertising.” This type of policy is called a “Privacy Policy”. We are big fans of “Air Quotes”. So we don’t get it twisted, many of the advertising cookies associated with our service belong to our service providers.
  • Biscuits: these are English cookies that bring royal joy. Often eaten as a companion snack to a cup of tea.

5.3 How Does iflix use Web Beacons and other Technologies?

Web beacons (also known as clear gifs or pixel tags) are not a bacon substitute and often work in conjunction with the cookies described above that are not baked goods. We and our service providers may use web beacons for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons. Chocolate chip and bacon cookies, however? Glory. Decline them at your peril.

We use other technologies that are similar to cookies but which don’t take a good joke too far, such as browser storage and plugins (e.g., HTML5, and Silverlight storage). Like cookies, some of these technologies may store small amounts of data on your device, whether said device is small or not. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice, including with confidence, recklessness or with general curiosity. There are also a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application. You, my friend, in understanding all of the above, are cleared for technology take off.

6. Your Preferences

When we were just a teenage iflix, we made some bad decisions. We came home late, we hung out with the wrong technology partners, we offered dangerous content. We have learned our lessons from these poor choices, but that doesn’t mean we wont respect yours. If you no longer want to receive certain communications from us via email, simply click on the "unsubscribe" link in our marketing emails. Please note that you cannot unsubscribe from certain correspondence from us, such as messages relating to your account transactions or what we deem to be important to the ongoing servicing of your membership. Really, just the super important stuff, we promise.

7. Your Information And Accessing It

We give you access and the ability to update a broad range of information about your account, including your contact information and your communication preferences in the "Settings" portion of our website. You must be signed in to access "Settings." Which is actually YOUR account. It’s confusing, we know. If you have a question regarding our privacy practices, this policy, or want to exercise your rights regarding your personal information, please contact us at

8. Kids

We have decided they aren’t for us at this stage, regardless of pressure from our parents. You, however, can’t be one (a kid, not someone who doesn’t want kids) if you wanna join this party. You must be 18 years of age or older to subscribe to the iflix service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. You will be carded at the door. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian, and subject to our Terms of Use.

9. Platforms and Links

Sometimes, you may land on iflix via other platforms other than the ones we’ve set up or we’ll have links to sites operated by third parties whose policies we’re not accountable for. They may lack our substance or general countenance, though there is a strong possibility they have more style. You may be able to access the iflix service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. You are unlikely to be able to access the service through telepathy, but we are working on it. These other websites and platforms have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully and absolutely guarantee lack the verve and excitement of ours. In addition, you may encounter third party applications that interact with the iflix service. Is it just us or does the word “encounter” feel like something to do with aliens. The lawyers say no, we say yes. You be the judge (get it? So good). iflix is not responsible for the information handling practices of these other websites and platforms. Or if they suck. To learn more, see our Terms of Use.

10. Security

We take the safety of our members very seriously around here. We’d like to provide the same sense of security that an infatuated boyfriend does. So we take every reasonable precautionary measure in the form of administrative, technical, physical and managerial steps to safeguard your personal information against loss, theft and unauthorized access, use and modification. For example, we employ large men to stand around and look hard. We have very big padlocks. We have the dogs of war at the ready. We have a very big stick. Our pen is our weapon and it’s mightier than the sword, even if we prefer a sword. We may also utilize Secure Sockets Layering, an industry-standard protocol for certain of your transmissions to us, in order to encrypt certain personal information that you send to us through the registration and sign up process.

But with all that said, please know that no security system is TOTALLY secure. And no man is an army. And therefore, we cannot guarantee the security of your information and cannot assume liability for improper access to it. By using our service, including our website and user interfaces, or providing information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the iflix service. We would like to also use morse code, but apparently that’s too “hipster”. Whatever to you, Mr. The Man.

As a form of lubrication, in order to provide you with ease of access to your account and to help administer the iflix service, we implement technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the iflix service. You can choose not to take advantage of this feature on your computer by unchecking the box "Remember me on this computer" when you login on the website. You are responsible for maintaining the confidentiality of your account access information and for restricting access to your computer or device through which you access your iflix account. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or iflix-approved device, you should invest the money wisely. You should also make sure you log-out from and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information and will not only see all those photos, they may share them with your enemies.

11. Getting In Touch With Us

Have any burning questions of the (iflix) kind? Please visit our FAQs, where you will also find information on how to contact our Customer Service for assistance. For questions about our Customer Service, please contact Customer Service. For questions specifically concerning this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact us via email at Alternatively, if your don’t have the internet, then you aren’t reading this, but you can still write to us at the following address that you wont know if you aren’t reading this because you aren’t on the internet:

The Playground, Suite 19.01, Centrepoint North, Mid Valley City, 59200 Kuala Lumpur, Malaysia. Attention: Legal Counsel.

12. Transfer To Other Countries

“The Internet is a global environment”, said our lawyer. “The Internet is an information super highway”, said the 1990s. “The Internet is a purple shaped information dream, floating on an amorphous data reality cloud that tastes like triangle”, said the surrealist. Whatever definition floats your boat, using the Internet to collect and process information necessarily involves the transmission of data on an international basis. Therefore, by using iflix, you acknowledge and agree to the transfer of your information outside your country of residence to any country where we have facilities or engage Service Providers. You understand that the countries to which we may transfer information may not have as comprehensive a level of data protection as in your country, although they have great beaches and superb food. Nonetheless, your personal information will continue to be protected in accordance with the standards described in this policy.

13. Changing This Privacy Policy

Nothing is set in stone. And yup, this Privacy Policy included. So we might, from time to time, make changes to this fine piece of document. When we make changes to the Privacy Policy that we consider important, we’ll let you know through the service or through email. When that happens, it will be swift and very ninja-like and effective immediately and may have to happen faster than we can make the revisions amusing; by continuing to play with us after those changes are made, you are directly acknowledging your acceptance of the changes, funny or not.

And with that, we’re done. Peace out.